Sizing

Our sizing is true to its range. Our woven garments are designed to offer room to grow, while our knit garments are form fitting. Our essentials size TW stands for "tween" and fits age 10/11. This size bridges the gap between our children's collection and adult collection.

If you are unsure of what size to get, send us an email, we are always happy to help. Email us at help@soorploomclothier.com.


Care

Fabrics are 100% Natural fibers, of either cotton or linen.

To care for your cotton garments, we recommend to machine wash cold, line dry.

To care for your linen garments, we recommend to machine wash cold and either tumble dry low to soften the fibers, or line dry.

*All of our garments are pre-washed and preshrunk. 

To care for your sweaters, we recommend to either hand wash or machine wash cold on a delicate cycle. Always line dry or lay flat to dry.

Our essentials are pre-washed and will not shrink after wash. To care for your essentials, we recommend to machine wash cold, tumble dry low. 

 

Customer Service

We welcome all questions and do our best to answer all inquires in a timely manner. Please email help@soorploomclothier.com and we will  be in touch during studio working hours, Monday through Friday between 9 am and 2 pm eastern standard time. 


Shipping & Fees

Domestic orders ship via FedEx Ground. Shipping is $10 within the US. Bows and other small accessories have the option to ship USPS First Class Mail for $3.50. Domestic Orders over $150 receive free shipping. 

International orders ship via FedEx Economy. Shipping outside of US is $25. Transit time takes up to 5 business days depending on the destination. Orders over $300 receive free shipping. 

Please note, Duties and Taxes vary depending on which country you live in. These fees are the responsibility of the buyer.

 

Payment Methods

We accept all major credit cards as well as Paypal and Afterpay.

Return Policy

You may return or exchange unworn and unwashed items for a refund within 15 days from date of delivery. Please contact us at help@soorploomclothier.com with your order number if you are not satisfied with your purchase and we will help you find a replacement. Return shipping is the responsibility of the buyer. 

Socks and tights, as well as our collaboration accessories are final sale.

All sale items are final sale.


Bow Etiquette

Please note: when ordering our Wunderkin Collaboration bows, your order will be processed exactly as it is placed. We cannot combine orders unless clothing is also purchased. All orders are final and we do not accept cancellations or returns.


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