Sizing

Our size system offers an individualized and inclusive fit. Based on height in centimeters, approximate ages are also provided for your reference.

Our size guide shows you how to use your child’s height and measurements to find a true fit.

For woven styles we offer individual sizes from 1-6 years and sizes 7, 8, & 10 for older children. 

We use industry body charts to analyze body growth at the different stages of life. Strap lengths, body lengths, and widths follow growth and create consistency in fit across all of our styles. 

You should use our chart to find your child’s size based on their current height and measurements. We do not suggest sizing up; you can be confident all sizes have the right amount of room for wear now and wear longer.

The stretch in our knits lends itself to a more relaxed size range. We offer sweaters and essentials in skip sizing 2, 4, 6, 8, 10 & 12.  You should use our height and measurement chart to select the best size, taking into account any preferences.  For example, if your 5yr old is right in the middle of size 4 & size 6, you can buy based on the ease and length you or your child prefer. 


Customer Service

We welcome all questions and do our best to answer all inquires in a timely manner. Please email help@soorploomclothier.com and we will  be in touch during studio working hours, Monday through Friday between 9 am and 2 pm eastern standard time. 


Processing of Orders

Orders are processed in our warehouse within 1 to 2 business days. There may be delays during times of high volume such as launches, promotions and holidays. We appreciate your patience.


Shipping - Domestic Orders

Orders over $100.00 will ship with an insured carrier (Fed Ex / UPS). In some instances, customers will be able to choose between Fed Ex 2 Day or Ground Service (Fed Ex / UPS). 

For orders under $100.00, customers have the option to ship via USPS or with an insured carrier, as above. Please note, if USPS is chosen as the carrier, Soor Ploom cannot be responsible for delivery issues and lost packages.

In both cases, the most competitive shipping fees for insured carriers will be automatically calculated using the destination address of the order. 

Domestic orders over $250 will receive free shipping.


Shipping - International Orders
 

Orders to addresses outside of the USA ship via Fedex International Economy. Depending on location some customers will have an option to choose APC Postal Logistics. *Please note, this option is subject to fulfillment limitations for certain products.

If APC is chosen as the carrier, Soor Ploom cannot be responsible for delivery issues and lost packages. Shipping fees are automatically calculated using the destination address for your order. 

International orders over $500 receive free shipping.


Transit times

Transit times do not include processing of orders and are dependent on the destination.

USPS: about 2 to 5 business days.

Fed Ex 2 Day: delivery can be expected on the second business day. 

Ground Service: about 1 to 5 business days.

Fed Ex International Economyabout 2 to 5 business days.

APC Postal Logistics:  about 7 to 14 business days


Additional Shipping Fees:
 

Duties and Taxes vary depending on which country you live in. These fees are the responsibility of the buyer.

Refusal to pay customs or duties does not constitute a valid return and will not be accepted.

Refused packages are not considered a return and will not be accepted. 


Order Changes

We are not able to accommodate any changes to orders after they have been placed. Please proceed carefully as you submit your order.

We are unable to:

Adjust styles or sizes
Edit shipping address
Combine Orders
Cancel Orders

If you make a mistake when placing your order and the items you ordered are not final sale, once you receive your order, please visit our return site to begin a return.

We reserve the right to limit quantities to orders.

Automated Purchases

Automated purchases will be subject to cancelation and incur a 20% restock fee. 

Payment Methods

We accept all major credit cards as well as Paypal and Afterpay.

Return Policy

You may return unworn and unwashed items for a refund within 20 days from date of fulfillment.
Please visit our Returns Page to start a return.

Products must be returned in unwashed and unworn condition with all original tags and packaging included. We reserve the right to charge a 20% restock fee for returns that do not follow our policies.

If you receive a faulty product please email us at help@soorploomclothier.com 

All accessories and panty styles are final sale and not eligible for return, exchange, or store credit. Please use our fit guide listed on the product page to determine your size.

All sale items are final sale and not eligible for return, exchange, or store credit.

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